Rental Terms and Conditions
1. BOOKING FORM
The submitting of the Booking Form constitutes acceptance of these terms
& conditions by the Guest and warrants that he/she is authorized to accept
them on behalf of all other names on the Booking Form, including those
substituted or added at a later date. The person who submits the booking form
must be a member of the party occupying the property and must be 21 years or
over. Bookings cannot be accepted from parties of young people under 21 years
of age. The booking conditions still apply, even if the Booking Form has not
been submitted (e.g. a late booking by telephone).
reservation deposit of £150 / $200 per week (or part thereof) is payable on
booking, which is non-refundable.
Upon receipt of the
Booking Form and clearance of the payment, the booking will be confirmed as
soon as possible. Reservations are only valid after the booking has been
confirmed in writing by the Owner to the Guest.
All accommodation is booked exclusively
for the persons named on the Booking Form. No other persons may use the
accommodation without the written permission of the owners. The maximum
occupancy is 10 persons for the villa and is determined by the authorities
within strict guidelines for fire safety. Please note that contravention of the
above will render your booking void, all moneys paid will be forfeited and you
will be asked to leave the villa immediately without further compensation.
The balance must be paid ten weeks prior
to the commencement of the rental period together with a Security/Damage
Deposit of £150/$200. Bookings made within ten weeks of the commencement of the
rental period require full payment on reservation.
We reserve the right to treat the
booking as cancelled if we do not receive the balance by the due date. Any
cancellation charges detailed elsewhere in this document will then apply.
The Owners reserve the right to refuse
acceptance of any booking at any time at their discretion.
DEPOSIT The Owners shall hold
the said damage/security deposit until after the premises have been inspected
upon the Guest’s departure. The premises will be inspected both before and at
the end of each rental. Once it is determined that the property is in
satisfactory condition and the key(s) to the property and safe have been
returned, the Security/Damage Deposit, or the balance thereof, will be returned
to the Guest within 28 days after the Guest’s departure. The Guest agrees to
pay the full cost of any breakages, losses or damage to the property (the
Owner’s Management Company will be sole arbitrators on cause of damage or
loss). The amount of the Security/Damage Deposit does not limit your liability
and if you cause damage which is greater than the amount of the security
deposit held you will be invoiced and held accountable for any bills to repair
the said damage.
3. CANCELLATION If the Guest wishes to cancel the booking
the Owner should be advised immediately by letter. In the event that you cancel
your booking for whatever reason, the following cancellation charges will
More than 10 weeks::
Between 10-4 weeks::
50% of the total rental costs
Less than 4 weeks::
100% of the total rental costs
In the unlikely event that due to
circumstance beyond the reasonable control of the owners it becomes necessary
to cancel the booking, the owners reserve the right to either cancel any
bookings at any time and will only be liable to refund monies already paid by
the client or make alternative arrangements with the mutual agreement of the
4. CHECK-IN &
CHECK-OUT TIMES The property is
available after 4:00 p.m. on the day of arrival and must be vacated by 10:00
a.m. on the day of departure.
5. YOUR RESPONSIBILITIES The Guest agrees
to pay the full cost of any breakages, losses or damage to the property
(a) To take good care
of the property, its furnishings, fixtures & fittings, utensils and other
facilities and to leave it in a clean and tidy condition at the end of the
(b) To report any
damage, loss, problem or concern immediately it is discovered to the Owner’s
Management Company in Florida. Failure to do so will make any subsequent claim
(c) To permit the
Owner or their Agents reasonable access to the property to carry out any
maintenance if necessary.
(d) Not to sublet or
share the property except with persons named on the Booking Form.
(e) To ensure that
all doors and windows are locked whenever the villa is left unattended.
(f) Not to give keys
or codes to anybody nor to allow unidentified visitors to enter the villa.
Florida has a tropical climate,
which is ideal for both humans and pests. Pests are not an unusual occurrence
and for this reason, our home has a pest control program. To help eliminate
these uninvited guests we recommend that all windows and doors remain shut at
all times and that all opened food is stored in the refrigerator provided. If
you become aware of a pest problem inside the home, sprays such as Raid can be
purchased locally. If the problem is more widespread, you must inform our
management company immediately so that the appropriate treatment can be
7. CLEANING AND
TRASH The villa will be cleaned
and checked prior to your arrival and after you have departed. Although the
villa will be cleaned after your departure it must still be left in an orderly
state. Should the villa require extensive cleaning then the owners reserve the
right to withhold any monies from the security deposit to pay for the extra
Please carefully follow the instructions
in the Safety and Information book in the rental home regarding the disposal of
rubbish/trash. It is very important that the dustbins/trash cans are put at the
end of the drive on the appropriate days and excessive amounts of rubbish/trash
are not allowed to accumulate. If our Management Company has to clear excessive
amounts of rubbish/trash after your departure a charge of £30/$50 will be
deducted from the Security/Damage Deposit.
All cars must be parked on
the driveway. The property is governed by a Residents Association and fines are
liable if cars are parked on the road adjacent to the property. The Owners
accept no liability if such an instant fine occurs. The connection of the
villa's utility supply to any vehicle or external appliance is strictly
9. POOL & HOT TUB
The property has a swimming pool
& hot tub. The pool & hot tub are regularly inspected, cleaned and
maintained but may be affected by dust, dirt or insects, particularly during or
after bad weather.
Swimming pools, hot tubs and the pool
deck area are potentially dangerous. Guests may use the swimming pool & hot
tub at their own risk.
specifically advised not to allow unsupervised children into the pool area.
Guests should not swim or use the hot tub unaccompanied and should not use the
pool or hot tub under the influence of alcohol. The Owners and the Owners'
agents do not accept any liability for injury, howsoever caused as a result of
the use of the pool or hot tub or the pool deck area.
The pool & hot tub are cleaned and
chemically balanced every week for your safety and comfort; however on rare
occasions it may be necessary to apply extra chemicals to the pool/hot tub to
maintain safe and correct chemical levels. Should this occur during your stay
it will be necessary for you to refrain from using the pool/hot tub for a
period specified by the pool cleaning company for safety reasons.
Very occasionally, the hot tub, pool
heating or lighting, etc breaks down. The hot tub and pool heater are
mechanical devices and as with any mechanical device they can be subject to
electrical /mechanical failure. If such an occurrence was to happen, every
effort will be made to repair the hot tub/pool heater. If the guest has paid
for hot tub heat or pool heat, then we shall refund only the days you are
without hot tub/ pool heat. We cannot and will not refund for anything that has
not been paid for.
If pool lighting breaks down, this may
not be able to be restored without draining the pool - if this is repaired
during your stay, please be aware that you may not be able to use the pool for
up to 72 hours whilst the water is drained, the light(s) repaired and the water
restored to normal levels. For this reason, pool lighting breakdowns are
normally repaired when the home is unoccupied to avoid guest inconvenience.
Please note that the management company
nor ourselves accept no liability for compensation for the loss of hot tub/pool
heating or lighting facilities other than as noted above.
10. POOL HEATING
Pool heating is recommended (but
not compulsory!) for stays between October & April (but can be ordered for
any month) and must be requested on the Booking Form - there is a 4 day minimum
period for pool heating. Pool heat is charged as an optional extra.
Pool heating will be switched on the day
ordered. If you order pool heating from your check-in date, we cannot turn pool
heating on for you whilst the villa is occupied by other guests. Pool heating
will be turned on (at some time between 10 am up to 4pm check-in time) on your
check-in day, prior to your arrival. Depending on the weather conditions the
water can take some hours to reach optimum temperature.
The weather - like you, we have no
control over the weather. We are unable to guarantee the water temperature with
pool heating as this will depend on the prevailing weather conditions. If you
have ordered Pool Heating and the weather is warmer than expected, pool heating
still has to be paid for. If the ambient temperature drops below 60 degrees the
Pool Heater will not operate. The solar pool blanket must be used when the pool
is not in use (especially at night) or the pool heater will not operate
11. HOT TUB Prior to using the hot tub please
read the safety instructions/rules supplied by the Owner. Never enter the hot
tub unless the cover has been removed completely and stored on the shelf.
Replace the hot tub cover immediately after use for safety reasons and also to
maintain the water temperature. Do not allow anyone to sit, stand, lay, jump or
play on the hot tub cover or the shelf. The cover and shelf are easily damaged and
if any damage occurs, the cost of repair or replacement will be deducted from
the Security Deposit.
12. POOL DOOR
ALARMS Rendering the pool door
alarms inoperable on the doors leading from the house to the patio/pool area is
illegal and strictly forbidden. These alarms must not be switched off, tampered
with or in any way disabled. This is a State requirement and if not adhered to
can result in a $5000 fine.
13. SMOKING &
PETS We have a strict NO SMOKING
policy and all guests agree to refrain from smoking inside the house. We allow guests to smoke outside on the pool
deck but care should be taken to dispose of stubs/butts safely. Please note
that contravention of the above will render your booking void and all monies
paid will be forfeited and you will be asked to leave the villa immediately
without further compensation. You will be liable for a deep clean fee, which
will include but will not be limited to, professional cleaning of all soft
furnishings, linens, carpets etc as well as a clean air fee, to replace all air
conditioning filters and deodorizing costs.
We also have a strict NO PETS
policy. If the management company find
any evidence of pets during your stay this will be regarded as a serious breach
of contract and you will be evicted immediately. All monies paid will be forfeited and you
will be liable for a deep clean fee and pest control charges, which will
include but is not limited to, professional cleaning of all soft furnishings,
linens, carpets and deodorizing costs.
14. COMPLAINTS In the unlikely event that you should
have a problem with our rental home or its facilities, please bring this to the
attention of the management company immediately so they can investigate and attempt
to resolve the issue locally.
If you are still
dissatisfied with the outcome, please send the complaint in writing to us
within 14 days of your return home.
If you do not bring
your complaint to the management company's attention immediately, you will have
not allowed them the opportunity to satisfactorily resolve your problem - in
these circumstances, we will be unable to assist with your complaint - we
cannot try to put things right for you when you have returned home
The villa is equipped with an internet connected PC for your use. We
will endeavor to have this available for guests, but routine maintenance may
mean that we have to withdraw it from use at short notice. We accept no responsibility for this. Please
do not try to tamper with the PC or load any software or download any files
from the internet.
16. TELEPHONE We provide free local, long distance and
international telephone calls. This is
subject to a limit of US$10 per booking.
17. INSURANCE IT IS STRONGLY RECOMMENDED THAT GUESTS
TAKE OUT HOLIDAY INSURANCE TO COVER CANCELLATION FEES AND ANY OTHER LOSSES
WHICH MAY OCCUR caused by Force Major events (e.g. strikes, floods, fire,
closure of airports, weather conditions etc) or any other events beyond their
The Owner does not accept any liability
for injury, damage or loss caused by any reason or for any claim made as a
result of this booking. The Guest is
responsible for taking out an adequate insurance to cover all risks. This
waiver is also applicable to people visiting the property as guests of the
We strongly advise that all guests have
appropriate travel/holiday insurance in force from the time of booking, for the
total duration of the trip. Please ensure the policy includes cancellation
charge cover. UK and all other non US guests are also advised to have a policy
that gives adequate medical cover for the US.
Please be aware that if you choose not
to insure your vacation, the lead guest will be personally responsible for
payment of any cancellation charges that may become due.
18. LIABILITY No liability is accepted by the Owner for
loss of main services or failure of appliances, nor for the consequences of the
actions or omissions of persons who may control supply of mains service, nor
any actions taken in the vicinity of the property by any authority over which
there is no control by the Owner
All given information was correct at the
time of printing. However, the owners are not always able to control all of the
components and facilities and it is possible that an advertised facility may be
withdrawn or changed due to circumstances beyond their control and for which
the owners accept no liability.
Although every effort is made to ensure
that the rental villa is a in superior condition, neither the Owners, the
Management Company, nor their agents, shall be held responsible for any third
party claims, accidents, damage to or loss of property, or for any expenses
incurred for any reason, including changes caused by Force Majeure, regardless
of how they may have occurred, nor can liability be accepted by the Owners, the
Management Company, or their agents, for injury to anyone as a result of the
use of the pool or hot tub however caused.
Please note that none
of these provisions affect your statutory rights - your contract with us is
governed solely by United States Law and is subject to the jurisdiction of the State and Federal courts.