PTN Orlando Villa - "Fun and Sun in Central Florida!"
Rental Terms and Conditions

1. BOOKING FORM    The submitting of the Booking Form constitutes acceptance of these terms & conditions by the Guest and warrants that he/she is authorized to accept them on behalf of all other names on the Booking Form, including those substituted or added at a later date. The person who submits the booking form must be a member of the party occupying the property and must be 21 years or over. Bookings cannot be accepted from parties of young people under 21 years of age. The booking conditions still apply, even if the Booking Form has not been submitted (e.g. a late booking by telephone).
A reservation deposit of £150 / $200 per week (or part thereof) is payable on booking, which is non-refundable.
Upon receipt of the Booking Form and clearance of the payment, the booking will be confirmed as soon as possible. Reservations are only valid after the booking has been confirmed in writing by the Owner to the Guest.
All accommodation is booked exclusively for the persons named on the Booking Form. No other persons may use the accommodation without the written permission of the owners. The maximum occupancy is 10 persons for the villa and is determined by the authorities within strict guidelines for fire safety. Please note that contravention of the above will render your booking void, all moneys paid will be forfeited and you will be asked to leave the villa immediately without further compensation.
The balance must be paid ten weeks prior to the commencement of the rental period together with a Security/Damage Deposit of £150/$200. Bookings made within ten weeks of the commencement of the rental period require full payment on reservation.
We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. Any cancellation charges detailed elsewhere in this document will then apply.
The Owners reserve the right to refuse acceptance of any booking at any time at their discretion.

2. SECURITY/DAMAGE DEPOSIT     The Owners shall hold the said damage/security deposit until after the premises have been inspected upon the Guest’s departure. The premises will be inspected both before and at the end of each rental. Once it is determined that the property is in satisfactory condition and the key(s) to the property and safe have been returned, the Security/Damage Deposit, or the balance thereof, will be returned to the Guest within 28 days after the Guest’s departure. The Guest agrees to pay the full cost of any breakages, losses or damage to the property (the Owner’s Management Company will be sole arbitrators on cause of damage or loss). The amount of the Security/Damage Deposit does not limit your liability and if you cause damage which is greater than the amount of the security deposit held you will be invoiced and held accountable for any bills to repair the said damage.

3. CANCELLATION     If the Guest wishes to cancel the booking the Owner should be advised immediately by letter. In the event that you cancel your booking for whatever reason, the following cancellation charges will apply:-
             More than 10 weeks:: Reservation Deposit
             Between 10-4 weeks:: 50% of the total rental costs
             Less than 4 weeks:: 100% of the total rental costs
In the unlikely event that due to circumstance beyond the reasonable control of the owners it becomes necessary to cancel the booking, the owners reserve the right to either cancel any bookings at any time and will only be liable to refund monies already paid by the client or make alternative arrangements with the mutual agreement of the client.

4. CHECK-IN & CHECK-OUT TIMES     The property is available after 4:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure.

5. YOUR RESPONSIBILITIES     The Guest agrees to pay the full cost of any breakages, losses or damage to the property

          (a) To take good care of the property, its furnishings, fixtures & fittings, utensils and other facilities and to leave it in a clean and tidy condition at the end of the rental period.
          (b) To report any damage, loss, problem or concern immediately it is discovered to the Owner’s Management Company in Florida. Failure to do so will make any subsequent claim invalid.
          (c) To permit the Owner or their Agents reasonable access to the property to carry out any maintenance if necessary.
          (d) Not to sublet or share the property except with persons named on the Booking Form.
          (e) To ensure that all doors and windows are locked whenever the villa is left unattended.
          (f) Not to give keys or codes to anybody nor to allow unidentified visitors to enter the villa.

6. CLIMATE     Florida has a tropical climate, which is ideal for both humans and pests. Pests are not an unusual occurrence and for this reason, our home has a pest control program. To help eliminate these uninvited guests we recommend that all windows and doors remain shut at all times and that all opened food is stored in the refrigerator provided. If you become aware of a pest problem inside the home, sprays such as Raid can be purchased locally. If the problem is more widespread, you must inform our management company immediately so that the appropriate treatment can be initiated.

7. CLEANING AND TRASH     The villa will be cleaned and checked prior to your arrival and after you have departed. Although the villa will be cleaned after your departure it must still be left in an orderly state. Should the villa require extensive cleaning then the owners reserve the right to withhold any monies from the security deposit to pay for the extra cleaning.
Please carefully follow the instructions in the Safety and Information book in the rental home regarding the disposal of rubbish/trash. It is very important that the dustbins/trash cans are put at the end of the drive on the appropriate days and excessive amounts of rubbish/trash are not allowed to accumulate. If our Management Company has to clear excessive amounts of rubbish/trash after your departure a charge of £30/$50 will be deducted from the Security/Damage Deposit.

8. PARKING     All cars must be parked on the driveway. The property is governed by a Residents Association and fines are liable if cars are parked on the road adjacent to the property. The Owners accept no liability if such an instant fine occurs. The connection of the villa's utility supply to any vehicle or external appliance is strictly prohibited.

9. POOL & HOT TUB     The property has a swimming pool & hot tub. The pool & hot tub are regularly inspected, cleaned and maintained but may be affected by dust, dirt or insects, particularly during or after bad weather.
Swimming pools, hot tubs and the pool deck area are potentially dangerous. Guests may use the swimming pool & hot tub at their own risk.

Guests are specifically advised not to allow unsupervised children into the pool area. Guests should not swim or use the hot tub unaccompanied and should not use the pool or hot tub under the influence of alcohol. The Owners and the Owners' agents do not accept any liability for injury, howsoever caused as a result of the use of the pool or hot tub or the pool deck area. 
The pool & hot tub are cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool/hot tub to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to refrain from using the pool/hot tub for a period specified by the pool cleaning company for safety reasons.
Very occasionally, the hot tub, pool heating or lighting, etc breaks down. The hot tub and pool heater are mechanical devices and as with any mechanical device they can be subject to electrical /mechanical failure. If such an occurrence was to happen, every effort will be made to repair the hot tub/pool heater. If the guest has paid for hot tub heat or pool heat, then we shall refund only the days you are without hot tub/ pool heat. We cannot and will not refund for anything that has not been paid for.
If pool lighting breaks down, this may not be able to be restored without draining the pool - if this is repaired during your stay, please be aware that you may not be able to use the pool for up to 72 hours whilst the water is drained, the light(s) repaired and the water restored to normal levels. For this reason, pool lighting breakdowns are normally repaired when the home is unoccupied to avoid guest inconvenience.
Please note that the management company nor ourselves accept no liability for compensation for the loss of hot tub/pool heating or lighting facilities other than as noted above.

10. POOL HEATING     Pool heating is recommended (but not compulsory!) for stays between October & April (but can be ordered for any month) and must be requested on the Booking Form - there is a 4 day minimum period for pool heating. Pool heat is charged as an optional extra.
Pool heating will be switched on the day ordered. If you order pool heating from your check-in date, we cannot turn pool heating on for you whilst the villa is occupied by other guests. Pool heating will be turned on (at some time between 10 am up to 4pm check-in time) on your check-in day, prior to your arrival. Depending on the weather conditions the water can take some hours to reach optimum temperature.
The weather - like you, we have no control over the weather. We are unable to guarantee the water temperature with pool heating as this will depend on the prevailing weather conditions. If you have ordered Pool Heating and the weather is warmer than expected, pool heating still has to be paid for. If the ambient temperature drops below 60 degrees the Pool Heater will not operate. The solar pool blanket must be used when the pool is not in use (especially at night) or the pool heater will not operate correctly.

11. HOT TUB    Prior to using the hot tub please read the safety instructions/rules supplied by the Owner. Never enter the hot tub unless the cover has been removed completely and stored on the shelf. Replace the hot tub cover immediately after use for safety reasons and also to maintain the water temperature. Do not allow anyone to sit, stand, lay, jump or play on the hot tub cover or the shelf. The cover and shelf are easily damaged and if any damage occurs, the cost of repair or replacement will be deducted from the Security Deposit.

12. POOL DOOR ALARMS     Rendering the pool door alarms inoperable on the doors leading from the house to the patio/pool area is illegal and strictly forbidden. These alarms must not be switched off, tampered with or in any way disabled. This is a State requirement and if not adhered to can result in a $5000 fine.

13. SMOKING & PETS     We have a strict NO SMOKING policy and all guests agree to refrain from smoking inside the house.  We allow guests to smoke outside on the pool deck but care should be taken to dispose of stubs/butts safely. Please note that contravention of the above will render your booking void and all monies paid will be forfeited and you will be asked to leave the villa immediately without further compensation. You will be liable for a deep clean fee, which will include but will not be limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a clean air fee, to replace all air conditioning filters and deodorizing costs.
We also have a strict NO PETS policy.  If the management company find any evidence of pets during your stay this will be regarded as a serious breach of contract and you will be evicted immediately.  All monies paid will be forfeited and you will be liable for a deep clean fee and pest control charges, which will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets and deodorizing costs.

14. COMPLAINTS    In the unlikely event that you should have a problem with our rental home or its facilities, please bring this to the attention of the management company immediately so they can investigate and attempt to resolve the issue locally.

If you are still dissatisfied with the outcome, please send the complaint in writing to us within 14 days of your return home.

If you do not bring your complaint to the management company's attention immediately, you will have not allowed them the opportunity to satisfactorily resolve your problem - in these circumstances, we will be unable to assist with your complaint - we cannot try to put things right for you when you have returned home

15. COMPUTER    The villa is equipped with an internet connected PC for your use. We will endeavor to have this available for guests, but routine maintenance may mean that we have to withdraw it from use at short notice.  We accept no responsibility for this. Please do not try to tamper with the PC or load any software or download any files from the internet.

16. TELEPHONE     We provide free local, long distance and international telephone calls.  This is subject to a limit of US$10 per booking.

17. INSURANCE    IT IS STRONGLY RECOMMENDED THAT GUESTS TAKE OUT HOLIDAY INSURANCE TO COVER CANCELLATION FEES AND ANY OTHER LOSSES WHICH MAY OCCUR caused by Force Major events (e.g. strikes, floods, fire, closure of airports, weather conditions etc) or any other events beyond their control.
The Owner does not accept any liability for injury, damage or loss caused by any reason or for any claim made as a result of this booking.  The Guest is responsible for taking out an adequate insurance to cover all risks. This waiver is also applicable to people visiting the property as guests of the Guest(s).
We strongly advise that all guests have appropriate travel/holiday insurance in force from the time of booking, for the total duration of the trip. Please ensure the policy includes cancellation charge cover. UK and all other non US guests are also advised to have a policy that gives adequate medical cover for the US.
Please be aware that if you choose not to insure your vacation, the lead guest will be personally responsible for payment of any cancellation charges that may become due.

18. LIABILITY     No liability is accepted by the Owner for loss of main services or failure of appliances, nor for the consequences of the actions or omissions of persons who may control supply of mains service, nor any actions taken in the vicinity of the property by any authority over which there is no control by the Owner
All given information was correct at the time of printing. However, the owners are not always able to control all of the components and facilities and it is possible that an advertised facility may be withdrawn or changed due to circumstances beyond their control and for which the owners accept no liability.
Although every effort is made to ensure that the rental villa is a in superior condition, neither the Owners, the Management Company, nor their agents, shall be held responsible for any third party claims, accidents, damage to or loss of property, or for any expenses incurred for any reason, including changes caused by Force Majeure, regardless of how they may have occurred, nor can liability be accepted by the Owners, the Management Company, or their agents, for injury to anyone as a result of the use of the pool or hot tub however caused.
Please note that none of these provisions affect your statutory rights - your contract with us is governed solely by United States Law and is subject to the jurisdiction of the State and Federal courts.
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